Privacy Policy
Effective Date: May 20, 2026
Welcome to WPHelp.co. We provide WordPress maintenance, website support, security monitoring, updates, and related technical services for small businesses, nonprofits, and a number of organizations.
This Privacy Policy explains how we collect, use, and protect information provided through our website and our services.
Information We Collect
We may collect the following information:
- Name and contact information
- Email address and phone number
- Business or organization information
- Website login credentials provided for support purposes
- Billing or invoicing information
- Technical information related to your website, hosting environment, plugins, themes, or server configuration
- Communications submitted through contact forms, calls, or emails
How We Use Information
We use information to:
- Provide website maintenance and support services
- Respond to inquiries and support requests
- Perform backups, updates, troubleshooting, and security monitoring
- Improve our services and website functionality
- Send invoices, service notifications, or important account communications
We do not sell personal information to third parties.
Website Credentials and Access
Clients may provide administrative access credentials to websites, hosting providers, domain registrars, or related systems in order for us to perform support services.
We take reasonable steps to protect this information and limit access only to authorized personnel or in rare cases contractors assisting with service delivery.
Third-Party Services
We may use trusted third-party providers to help operate our business and deliver services, including:
- Web hosting providers
- Backup and monitoring services
- Payment processors
- Analytics tools
- Email communication platforms
These providers may process information as necessary to provide their services.
Cookies and Analytics
Our website may use cookies or analytics tools to understand website traffic and improve user experience.
Users may disable cookies through their browser settings.
Data Security
We implement reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, disclosure, or misuse.
However, no online system or transmission method can be guaranteed to be completely secure.
Data Retention
We retain information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and maintain business records.
Your Rights
You may request to:
- Access information we hold about you
- Correct inaccurate information
- Request deletion of information where applicable
To make a request, contact us at [your email address].
Changes to This Policy
We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
Contact
If you have questions about this Privacy Policy, please contact us.
Security & Data Protection Policy
Effective Date: May 20, 2026
WPHelp.co is committed to maintaining reasonable security practices while providing website maintenance and technical support services.
Security Practices
We implement reasonable safeguards including:
- Use of secure passwords and authentication practices
- Limiting access to client systems to authorized personnel
- Use of security monitoring and update procedures where applicable
- Routine software and plugin updates when included in service plans
- Backup procedures for supported websites
- Malware scanning or security monitoring when included in service plans
Client Responsibilities
Clients remain responsible for:
- Maintaining ownership and control of hosting, domain, and third-party accounts when applicable
- Providing accurate access information
- Reviewing website functionality
- Maintaining appropriate licensing for themes, plugins, and software
- Promptly reporting suspected security incidents
Limitations
While we take reasonable steps to improve website security and reliability, no website, plugin, server, or online platform can be guaranteed to be completely secure or uninterrupted.
We cannot guarantee prevention of all security incidents, malware infections, service outages, or unauthorized access events.
Incident Response
If we become aware of a significant security issue affecting a managed website, we will make reasonable efforts to notify the client and assist with remediation within the scope of contracted services.
Third-Party Software
WordPress websites commonly rely on third-party themes, plugins, hosting providers, and external services. We are not responsible for vulnerabilities, outages, or failures caused by third-party software or providers outside our direct control.
Contact
If you have questions regarding security practices please contact us.